All products may be returned within 30 days of the invoice date, subject to the following exclusions and conditions.
Exclusions:

The following products are not eligible for return:

Custom items. Ex: Cut, Bent, Slit, Punched, Cut Fabric, Awnings, etc.
Items with expiring dates. Ex: Printer Ink, Paint, Spray paint, Equipment, Glass Products, Adhesives, Power supplies.
All drop-shipped products
All special-order products

Aluminum / Dura Bound products can only be returned to one of our locations (with the exception of custom items). Credit will be issued after S&F personnel inspect and sign the product for quality.

Conditions and Procedures for Return:

All returns must have an RMA number before returning the material. Contact your sales rep within 30 days.
Provide and enter the reason for the return request on the RMA.
All returns are subject to an 18% restocking fee (except in cases where S&F makes an error or if the item is being returned the same day).
No returns will be accepted after 30 days from the invoice date.

Preparing the Product for Return:

Ensure the product is in its original condition and closed packaging.

Include all accessories, manuals, and parts that came with the product.

Return to S&F Locations:

Aluminum and Dura-bound sheets must only be returned by the customer to one of our locations. The RMA number must be marked on the outside of the package (with a removable label).

Pick Up By Our Truck - Handling Fee:

All Substrate materials must be returned by the customer to our location or picked up by our dedicated truck. It cannot be returned by the regular delivery truck. No Exceptions.
All substrates picked up by our truck will incur an additional $15 handling fee plus an 18% restocking fee. (except if it was an S&F error)
The driver must have an RMA sheet to be able to pick up returns; material returned on our trucks without being listed on our driver's sheets will not be credited.

Receiving Credit:

Allow processing time for the return to be inspected and verified.
Credit cannot be used for exchange until it is processed.
Once approved, the credit will be issued minus any applicable fees.
Orders paid by credit card cannot be used for credit, as the money will be refunded to your credit card. Refunds will show on CC statements several days after they are issued, and it may take 5 - 7 business days to receive the credit, depending on your merchant.
Items under the manufacturer’s warranty: S&F’s responsibility will be limited to filing a claim with the manufacturer, and the account will be credited only after approval.

Restocking Fee Waiver:

The restocking fee will be waived if the return is due to an error from S&F.

No Credit for Unauthorized Returns:

Any material returned without an RMA number or not listed on our driver's delivery sheet will not be credited.

RMA Expiration Date:

Returns must be made within ten days of the RMA generation date. After ten days, the RMA will be voided.

Additional Information:

For any clarifications or further information, please get in touch with our customer service department.

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